Overview of our Purchasing Policy

General Information

Welcome to the Cytoliq website.

This Purchasing Policy describes the procedures for requesting and processing quotations through our website.

Quotation process

  1. Request a quotation: Quotations can be made via www.cytoliq.com.br. To request a quote in a few minutes, add the desired products to the quote bag.
  2. Quotation form: After adding the products to the bag, you must fill in a form with the personal data required for the quotation.
  3. Sending the Request for Quotation: When you send the request for quotation, it will be processed by our team.

Response time

We respond to quotations within 48 hours. A specialized consultant will contact you via the email address provided in the form during the quote request process.

Requirements for Requesting a Quote

To request a quote, we will need the following information:

  • Name
  • Last name
  • Type of Person (Individual or Legal Entity)
  • CPF/CNPJ number (Optional)
  • Country
  • ZIP CODE
  • Complete Address
  • Neighborhood
  • City
  • State
  • Telephone
  • E-mail address

Terms and conditions

Validity of Quotations

Quotations are valid for 5 days from the date they are sent to the customer. After this period, the quote may be subject to change.

Responsibilities

CYTOLIQ undertakes to keep customer data secure, as described in our Privacy Policy. We are not responsible for any discrepancies that may arise between the quotation provided and the final price of the products if the quotation has expired. The quotation will be processed according to the data provided by the customer. In the event of any discrepancies when sending the quotation, please contact our customer service team to make the necessary corrections.

Confidentiality and Privacy

Use and Protection of Information

The information provided by customers is used exclusively to prepare and send the requested quotations. All information is protected in accordance with our Privacy Policy and will not be shared with third parties without the client's consent.

Declaration of Confidentiality

Quotations requested and responded to are treated with the utmost confidentiality. We guarantee that the details of quotations will not be disclosed to third parties, except as required by law or with the express consent of the client.

Limitations and exclusions

Geography and Products

CYTOLIQ products are currently only available in Latin American countries.

Release of Liability

The quotations provided by the Cytoliq website do not constitute a binding offer to sell. Quotations are only estimates of prices and conditions, and are subject to change. The site is not responsible for any differences between the quotation provided and the final prices of the products at the time of purchase. As such, the Cytoliq website is merely an intermediary between the customer and the sales consultant.

Contact and Support

For questions and support regarding quotations, please contact us through the following channels: